e-Learning

Want to train staff but unable to have them away from the office for a full day?

Why not try one of our online training courses? All of these courses can be accessed from any PC, anywhere.

E-LEARNING COURSES CURRENTLY AVAILABLE

All of our e-Learning courses are accredited and will be provided with a certificate upon completion. You can log on and complete it part at a time or all in one go, with a secure log in.

Compliance
  • Bullying and Harassment
  • Cyber/ Information Security
  • Discipline and Grievance
  • Equality and Diversity
  • Freedom of Information Act
  • General Data Protection Regulation
  • Modern Slavery
  • Safeguarding Adults
  • Safeguarding Children
  • Unconscious Bias
  • Unconscious Bias for Managers
  • Whistleblowing
Health & Safety
  • Lone Working
  • Managing Risk
  • Positive Mental Health at Work
  • Stress at Work*
  • Supporting Postgraduate Mental Health
Leadership & Management
  • Leadership Styles and Qualities
  • Developing Team Trust
  • Setting Goals and Guidelines for High Performance
  • Improving Group Dynamics
  • Growing your Team to High Performance
  • Why Manage Performance?
  • Setting Performance Expectations
  • Communicating Performance Expectations
  • Performance Outcomes that Motivate
  • Monitoring Performance
  • Giving and Receiving Feedback
  • Solving Performance Problems
  • Performance Improvement Strategies
  • Preparing For a Formal Review
  • Evaluating Performance
  • Conducting a Performance Review
  • Preparing to Lead a Meeting
  • Leading a Meeting
  • Resolving Meeting Challenges
  • Managing Conflict
  • Managing Challenging Behaviour
  • Effectively
  • Bullying and Harassment
  • Discipline and Grievance
Business Skills
  • Customer Service Essentials
  • Customer Service Knowledge and
  • Attitude
  • First Contact
  • Exploring Needs
  • Matching Needs
  • Handling Complaints
  • Angry Customers
  • Satisfying Challenging Customers
  • Making Presentations Powerful
  • Planning a Powerful Presentation
  • Powerful Message and Structure
  • Bringing Presentations Alive
  • Creating Powerful Presentation
  • Support Material
  • Using Words and Voice Effectively
  • Stage Presence
  • Handling Questions
  • Rehearsing for your Presentations

 If you would like to see an example of the courses and content please get in touch using the button below.

Find out more, or book, HERE

Brilliant staff training session this morning, Bill totally ‘got’ his audience , he was humorous, engaging and incredibly knowledgeable. it is safe to say that each and every one of us took something away from the session which we will use to support the young people we work with on a daily basis. The staff team were totally focussed throughout the session and the buzz around the room was a testimony to the impact Bill had on us all. Thank you for a totally inspiring session Bill, and we look forward to seeing you again soon.

Debbie Anne

Bill was a fantastic trainer, speaker and inspired our whole TIC+ counselling team yesterday
at Hartpury College Gloucestershire. Thanks so much 

Julie

Bill Say has provided me with top high quality development, a cheerful bloke but his training is excellent. He works with passion but also the persona he gives I go away wanting to come back to his sessions very quickly

Zeenat